Notice #421712
Identified

Advanced Analytics CMIR SOAR server latency

Began:

Case Manager has detected a significant increase in the time it takes for one of its underlying core services to process requests. A delay in the underlying service may impact loading time Case Manager and Incident Responder pages. If you are experiencing slow performance for longer than 1 hour, please file a support case. This notice will auto-close after 24 hours.

  • Advanced Analytics
  • Data Lake
  • Cloud Connectors
  • Site Collector
  • Other
Previous Incidents

[Resolved] Advanced Analytics CMIR Python Action Engine request latency

Began: Ended: Duration:
  • Advanced Analytics

Incident Responder has detected a significant increase in the time it takes to execute an action with Python Action Engine. A delay in the underlying service may impact the time it takes to execute an action within Incident Responder. If you are experiencing slow performance for longer than 1 hour, please file a support case. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Resolved] Site Collector missing data

Began: Ended: Duration:
  • Site Collector

We have not received data from one or more Site Collectors in the last 4 hours. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Resolved] Advanced Analytics: Event Processing Delayed

Began: Ended: Duration:
  • Advanced Analytics

We’re experiencing a service outage with our Security Operations Platform where ingestion into your Advanced Analytics platform may be impacted. Our team is working diligently to restore services as fast as possible. We apologize for any inconvenience.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

Your region has gone live on Nov 17, 2024 at 18:23 UTC. Exabeam will continue to monitor closely. The sorryapp notification will be closed by Nov 18, 2024 at 11:00 UTC if there are no additional concerns. Should you need more information or encounter any issue, please feel free to reach out to us via a support case.

At this time Exabeam has seen no additional issues with your environment and will close this incident. Should you need more information or encounter any issue, please feel free to reach out to us via a support case.

[Resolved] Advanced Analytics CMIR SOAR server latency

Began: Ended: Duration:
  • Advanced Analytics

Case Manager has detected a significant increase in the time it takes for one of its underlying core services to process requests. A delay in the underlying service may impact loading time Case Manager and Incident Responder pages. If you are experiencing slow performance for longer than 1 hour, please file a support case. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Resolved] Advanced Analytics CMIR playbook execution latency

Began: Ended: Duration:
  • Advanced Analytics

Incident Responder has detected a significant increase in the time it takes to execute a playbook. A delay in the underlying service may impact the time it takes to execute a playbook within Incident Responder. If you are experiencing slow performance for longer than 1 hour, please file a support case. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Complete] Maintenance Upgrade: Cloud Connectors

Began: Ended: Duration:
  • Cloud Connectors

Cloud Connector will be upgraded and unavailable during the maintenance window. Once the upgrade is complete, Cloud Connector will continue processing data from where it left off. Release Notes are available at: https://docs.exabeam.com/en/cloud-connectors/all/release-notes/131242-what-s-new.html

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The scheduled maintenance is now complete.

No further notices from the past 7 days.